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Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products listed on our website www.rushmediaprint.com to you. Please read these terms and conditions carefully before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. Please note that we limit our liability in paragraph 14 below.

Should you wish to print a copy of these terms and conditions for future reference, press ctrl + p to do so.

1. INFORMATION ABOUT US

Rush Media Print site is operated by Senex UK (Pvt) Ltd (“we/us/our”). Our registered office and main trading address is at 17 Pavilion Way, Edgware, HA8 9YA, United Kingdom

2. YOUR STATUS

By placing an order through our website, you warrant that:

2.1 You are legally capable of entering into binding contracts; and

2.2 You are at least 18 years old

3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

3.1 Your order constitutes an offer to us to buy a Product or Products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by electronic notification at the end of the ordering process (the “Order Confirmation”). We are unable to issue an Order Confirmation until such time as the ordering process is complete. The contract between us will only be formed when we send you the Order Confirmation. Once the Contract has been formed, the terms of the contract cannot be varied without our prior written consent.

3.2 As the Products will have been made to your specification or personalised by you, you will not have any right to cancel the supply of any of the products once you have placed an order. As standard procedure at Rush Media Print, if an order is incorrectly ordered then we must cancel and refund the order so that the correct order can be placed again.

3.3 If you are making payment by BACS the order will not begin to be processed until the money has cleared into our account.

4. MATERIAL AND INFORMATION PROVIDED BY YOU

4.1 Whenever you make use of a feature that allows you to upload material to our site you must comply with the content standards set out in our acceptable use policy. You warrant that any such material does comply with those standards, and you indemnify us for any breach of that warranty.

4.2 In addition to complying with our acceptable use policy, you agree that all material uploaded by you onto our site will be done at your own risk. You must retain a copy of all material you upload. We expressly exclude all liability for any uploaded material which is lost or damaged during or after the uploading process.

4.3 Failure to follow our site’s preparatory instructions for uploading your material may result in Products of poor quality. We accept no responsibility for poor-quality Products in those circumstances.

4.4 You must not upload any material that will breach any third-party rights to such material unless you have their express consent. We have the right to disclose your identity to any third party claiming that any material uploaded by you to our site constitutes a violation of their rights.

4.5 We have the right to remove any material uploaded by you or not to fulfill any order if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy referred to in paragraph 4.1.

4.6 You agree only to provide someone else’s personal information if they have given you express consent to use it in respect of the products you have ordered.

4.7 Personal information is processed and stored in accordance with our Privacy Policy.

4.8 We may establish policies and limits concerning our storage of material uploaded by you and the amount of any material that may be uploaded. We may delete your material stored by us which is inactive for an extended period of time without reference to you. We may change our policies and limits at any time, in our sole discretion, with or without notice to you. To the extent that we are permitted to do so by law, we may delete your material stored by us at any time.

5. APPROVALS

5.1 Prior to producing the Products, we make an electronic proof of the Product available for your approval. You are responsible for approving these proofs. You accept that once you have approved the proof, the Products cannot be changed or canceled. We shall have no liability to you for any errors in the proof subsequently discovered by you. Please note all artwork must be submitted in CMYK. Any other colors will be converted at the proofing stage which will be displayed on your proof.

5.2 Your statutory rights are not affected by these terms and conditions.

6. AVAILABILITY AND DELIVERY

6.1 Working days are Monday to Friday, excluding UK Bank Holidays.

6.2 Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the Products to us. We reserve the right to make an additional delivery charge for the re-dispatch of the Products to the correct delivery address.

6.3 All products will be signed for upon delivery if anyone other than the intended recipient signs for the product and the product is subsequently not delivered to the intended recipient will incur no liability provided that the parcel was delivered to the address provided by the purchaser.

6.4 We do our best to ensure that your order is secured and ready to ship on time. External courier companies are held liable for the delivery. We do not have any physical control over the package after handing it over to the courier. We do not have any influence on services provided by the courier. We are not liable for the actions and negligence of the courier company. If you are not satisfied with the shipment time or its quality, complaints shall be submitted and reviewed pursuant to the rules and policy of the given courier company.

7. NON-DELIVERY

7.1 You must notify us within 7 days of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate action.

7.2 The earliest date we can claim against the courier for non-delivery is 15 working days from the date of dispatch. We cannot process a reprint before this time. You should notify us by email if your goods have not arrived after 15 working days.

8. QUANTITIES

8.1 All reasonable endeavors will be made to deliver the correct quantity of products ordered by you.

8.2 You acknowledge that variations in respect of quantities are inherent within the printing industry.

8.3 The production is multi-stage. Such defects resulting from the process can pile up. There is a possibility of small differences in the ordered quantity of goods. Our liability in respect of shortages are as follows:

Quantities orderedNo credit awardedRefund calculated on a pro rata basisDefective Products replaced
25-100Misprints of up to 5%Misprints of between 6% to 20% inclusiveMisprints of 21% and over
101-1000Misprints of up to 5%Misprints of between 6% to 7% inclusiveMisprints of 8% and over
1001-5000Misprints of up to 3%Misprints of between 4% to 7% inclusiveMisprints of 8% and over
5001&overMisprints of up to 2%Misprints of between 3% to 4% inclusiveMisprints of 5% and over

8.4 All overages may be kept by you at no additional cost.

9. QUALITY

9.1 You accept that variations in colours are inherent within the printing process for files submitted. You also understand and accept that computer hardware setups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen during the ordering process.

9.2 We cannot be held responsible for colour variance on a job that has been printed with us recently and one that was printed with us before.

9.3 Please be aware there is a 1mm off-center tolerance for trimming on the products.

10. RISK AND TITLE

10.1 The Products will be at your risk from the time of delivery.

10.2 Ownership of the Products will pass to you on delivery.

11. PRICE AND PAYMENT

11.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

11.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

11.3 We do not store any credit or debit card data.

11.4 If you have been quoted for a bespoke price please note this quote is subject to change after 30 days from the date specified on the quote

11.5 Please note that voucher/discount codes cannot be used against a quote

12. COMPLAINTS

12.1 All complaints with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 3 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.

12.2 You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at the time of delivery.

12.3 Complaints in respect of non-delivery must be made in writing so as to reach us within 3 days from receipt of our delivery information.

12.4 We require any printing to be returned in full at your expense before agreeing to reprint. If we deem the printing to be of sufficient quality, and within tolerance, we reserve the right to return the goods and refuse a reprint or refund.

12.5 The differences between the original version and a copy constitute the only basis for filing a complaint regarding data entries on CDs/DVDs. It means that:

  • in case of sending the files via e-mail or online file-sharing platform, a complaint in terms of the CD content may not be accepted (since we do not have the original version to compare it with a copy)
  • the complaint will not be justified in case you cannot play the CDs on devices incompatible with the media used to duplicate the material.

12.6 We do not hold liability for incompatibility of ordered CDR/DVDR duplication with the computer or other audiovisual device used for playing/recording.

13. REFUNDS

13.1 We Reserve the right to rectify defective work by reprinting and shall not be liable for a refund.

13.2 If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.

13.3 If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.

13.4 All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.

13.5 Cancellation Charges any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made. If the order has not yet been paid for then an invoice will be raised for the amount concerned and sent to the responsible party.

14. LIMITATION OF LIABILITY

14.1 We hold liability only for the offered value of defects, deficiencies of sold goods or services, and missed deadlines. We are only liable for the actual damage. We are not liable for the lost benefits.

14.2 In the circumstances of force majeure, such as machinery failure, power or water outage, fire, natural disaster, strikes, internet access interruption, unpredicted absence of the employees due to diseases or taking care of their sick children, we do not assume any liability for inconveniences resulting from changing the execution date. We will make every effort to inform you about the delays if any.

15. WRITTEN COMMUNICATIONS

15.1 When using our site, you accept that communication with us will be by electronic means only. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

16. TRANSFER OF RIGHTS AND OBLIGATIONS

16.1 The Contract is binding on you and us and on our respective successors and assigns.

16.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

16.3 We may transfer, assign, charge, sub-contract, or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

17. ENTIRE AGREEMENT

17.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.

17.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking, or promise given by the other or implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

17.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless the such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

18. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

18.1 We have the right to revise and amend these terms and conditions from time to time.

18.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven working days of receipt by you of the Products).